The domain smokeworld.ca (site) is maintained by Smoke World Retail Inc. (we, us, our). Visiting and placing an order through this website will be considered an expression of consent on this document. The terms of this document are provided to categorically express our policy, so that we can meet user’s expectations in a better manner.
Provision of Business Address
Since this is b2b website, all the customers are advised to provide their commercial address for delivery. In case of residential addresses, the liability of package delivery will be upon the customer.
Orders above $500 are eligible for free standard shipping
Orders placed from Monday to Thursday will be shipped within 24-72 hours, while the orders confirmed on Friday or over the weekend will be dispatched on the next Monday due to closure of post offices over the weekend. Typically, the product is delivered within 10 to 14 business days, unless delayed by forced majeure.
No Association with Canada Post
We are not, in any manner, associated with Canada Post. We will not be a party in case of any conflict or delay caused by the local post office. While we strive for the best customer service possible, we are not liable for making any requests or tracking down packages through the local post office.
No Priority Shipping
We currently do not offer priority shipping. In case of reshipment due to incorrect address or information by the customer, the customer will be liable for the charges of reshipment.
Delivery Tracking I.D
On packing and label printing for the order, the user will be informed of the tracking number via email. The tracking number may take up-to 72 hours to activate. All orders are packed safely in discreet delivery boxes without any identification of contents of the box, such as markings or logos.
Risk Free Shipping
We provide risk free shipping, and replace any unused item damaged during transportation. We are not liable for stolen, lost, or damaged items outside of shipping if the user broke item from an accident or for whatever reason besides shipping damage. We are not liable to send the customer a replacement or refund.
We are not bound by any liability in case of damage to product from reasons other then shipping. In case of receiving damaged goods due to shipping, do not attempt to repair the product and return in an unused state immediately.
Replacement of Goods Damaged during shipping
Contact our customer support via call or email within 48 hours of delivery. Any damages notified beyond 48 hours of delivery will not be considered. Take images and/or videos of item, packaging and damaged part and email them at admin@smokeworld.ca . If required, the user will be sent a return shipping label (for non-glass products).
Repackage the item in the box it arrived in, and send it back to following address to receive new replacement.
2768 CRANBOURN CRES, REGINA, SASKATCHEWAN, CANADA, S4V 3C1
Receiving Wrong Items
Please contact the Smoke World customer support at admin@smokeworld.ca within 48 hours. We will either send the customer a shipping label to return the un-used item. If used, the item will not be considered for replacement. The customer will also have the option to keep the item.
Stolen or Lost Packages
We are not liable for stolen or lost packages. We also do not warrant the responsibility to recover or replace lost or stolen item. The customers are advised to track the item using the tracking i.d. provided by us and notify the local Canada Post office in case the customer is unable to receive the package at any moment.